Enterprise Rent-A-Car

Had a great experience picking up my rental! This branch assistant manager James was the best! I'm currently pregnant and I have a very sensitive noise. James was so kind enough to let me smell the rentals so I can be comfortable on my trip. Thanks again James! Also, Nate was the one that did a walk around my rental and he was so sweet and kind! This branch is the best!

I went through the process of going online to put a car reservation. When i got there, they denied me, i had a debt card, but they wanted proof of residence(bill in my name). Which would have been nice but who carry that with. I was informed when i got there. This would have taken I at the minimum of 2 and 1/2 hous to go and come back. A credit card would fix this issue, but all my money was tied on my debt card. The process to put money on my cc would have taken more than a day. I wasted my time and patience with them. Plus, there were other charges like insurance and a 300 dollar hold until you brought the car back. I found a cheaper and after hour app online to rent a vehicle TURO. Because enterprise would have been close if i had come back.

Rude people working at this location. Ashley Vargas and Leslie from another branch was there. They were both extremely rude and will just ignore you. Also the new enterprise policy doesn’t make any sense. You cannot rent a vehicle if you’re more than 50 miles from the radius of the enterprise. So anyone flying into town and planning on renting this location they will not rent to you. We also went to the airport to rent and they sent us to the enterprise on Fredericksburg rd. We called again and did the process over the phon. When we got there they told us they can’t rent to anyone more then 50 miles radius. Customer service of Enterprise is saying that they do not know why they are doing that because it is not a policy. All you need is a major credit card on file. I live in San Antonio but my Texas Id shows my parents address. Even with a utility bill, or my aprt contract they won’t rent a car to me. It’s ridiculous, but the customer service from those two ladies Ashley Vargas and Leslie needs to be addressed.

I currently have a rental car from this location. My car was recently crashed into and while it’s in the body shop I was given this rental car. Just a warning this location does not clean their cars before renting them out. Provided pictures of how I received the car . It came with drinks and food spilled all over the place , cigarette burns in the seat, everything was sticky, and it has a rotten milk smell. Unfortunately I was headed to work and in a rush so I didn’t notice how gross it was til after my shift but I immediately took this car to the car wash as I’ll be stuck with it til my cars out of the shop. I will say at least the customer service was great, the guys here are very polite, efficient and professional. Just can’t believe they let cars leave the place like this. I’ll be returning it to them cleaner than they gave it to me. How backwards is that.